REFUND POLICY

Thank you for shopping with ScoopyWear! We want you to love your purchase, but we understand that sometimes things may not work out as expected. Please read our Refund Policy carefully to understand your options.

Eligibility for EXCHNAGE

We accept returns for exchange within 7 days of the date of delivery. To be eligible for a exchange, items must be unused, unworn, and in the same condition as received, with all tags attached and in their original packaging. ONLY GENUINE SIZE EXCHNAGE CAN BE FACILITATED. TERMS AND CONDITIONS APPLIED.

 

Non-eligible Items

The following items are not eligible for return or exchange:

- Panties, thongs, or other intimate wear that has been worn or tried on (for hygiene reasons).

- Items marked as final sale.

- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

 

Return Process

To initiate a return, please contact our customer service team at customer.scoopywear.com@gmail.com OR drop a WhatsApp text at +91 98751 03556 with your order number and details of the item(s) you wish to return. Our team will provide you with further instructions on how to proceed.

Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.

NOTE: If the refund is approved, logistics and convenience charges will be deducted from the refund amount.

 

Shipping Costs for return

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product.

Eligibility for REFUND  

If you would like to RETURN an item, please contact our customer service team to arrange the return. Returns are subject to genuine defect or wrong dispatch from our side and approved in certain conditions only.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Gift Returns

If you received an item as a gift and would like to return it, we can provide you with store credit equal to the value of the returned item.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at scoopywear.com@gmail.com or customer.scoopywear.com@gmail.com.

 

Policy Last Updated: 31 March, 2025  

Note: This shipping policy is subject to change at any time. Please refer to the latest version on our website for the most up-to-date information.